FAQ - Place An Order

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

Popular questions

I have not received a confirmation email.

If you are sure that the email you have entered is your correct email address,  please check the junk folder. If it's still not received after 4 hours of placing your order, please reach us on any of our support channels, and we'll look into this for you. Please send us the phone number used while placing your order to help us locate it.

I received an email saying that my order was unsuccessful.

We're sorry that your order was unsuccessful; this is mostly related to the payment information provided. We would love for you to reorder and verify your payment details, including name and address, before placing your order again and/or using an alternative payment method.

If you have received an SMS from your bank confirmation the order amount deduction, then please reach us on any of our support channels, and we'll look into this for you.

I can't complete checkout for some of the products in my cart.

 This may mean that the product is now out of stock! The product may have been available at the time when it was added to your basket, but the stock must have finished by the time you started the checkout process. The website will 'save' this item in your basket, with a note mentioning that it is now out of stock. Please remove the out-of-stock product to place your order with the remaining items in stock. This challenge is common during our big sales and campaigns, putting our products in high demand. Please click on ''refresh'' at the bottom of the home page to resolve any technical issues and re-order successfully.   

I want to redeem a voucher.

Easy! You can enter the discount voucher on the checkout page. We have a dedicated box for all our discount codes.