FAQ - Orders & Cancellations

Yes, of course! Just give us a call on 8005654 (UAE) or 8001180009 (KSA) . You may as well reach us by locating your desired support channel under CONTACT US, and let us know the new delivery address you’d like us to ship to.

Once the order is placed, our warehouse will directly start processing it. At that stage, we recommend placing a new order with the forgotten items, otherwise you may please cancel the order and reorder one more time adding all your favorite products.
If your order was shipped already, and you wish to make changes, then you may easily follow our return process by returning your order within 7 days to re order your desired products.

 Please note that the standard return policy may vary for different products or items purchased during sales or promotions. Please check the returns policy to confirm if your items are eligible for return.

Small Tip!! Please always ensure that your desired products are available on the website before canceling and reordering to avoid losing them. Also, your coupon can be reapplied to the new order.

All products sold on the website/application are subject to availability. We will inform you if they are unavailable, and a refund will be processed for the out of stock items. 

This does not happen often, but it is more common over peak periods due to the high volume of orders and fast-moving inventory. We take as many precautions as we can to avoid this situation, However, it does happen from time to time. Please subscribe to our newsletters to be the first always to know about our latest offers, and purchase your favorite products before the stock finishes!