FAQ - Click & Collect

It's our amazing service that allows you to place an order on our website/application and collect it from any of your nearby stores! Once your order is delivered to the store, we will share a barcode for collection.

Easy! From our website/ application, you may be able to find the list of stores which supports the service.

For Click and Collect orders, free shipping fees will be applied when the cart total is 149 AED or above.A fee of 20 AED will be applied if the order costs less than 149 AED.

We would love to be the first to let you know that your order is ready to meet you! Please keep any eye on your WhatsApp and emails, once your order was delivered, we will be sharing a barcode for collection. You may also use your order ID to collect your order from the store.

The QR code or order number must be shown when visiting the store to collect the order.

There is a chance that your order may be canceled if you were delayed collecting your click-and-collect order. It is best to contact the store and let them know that you still intend to collect your order. This will allow them to keep the order waiting for you!

If you need someone else to collect your items, then please  share the collection details with the chosen person and inform the store that somebody else will pick up your purchases. Your nominated collector will need to know the location of the store and date for collection as well as  the details of your order. Please beware of sharing your personal information. Always make sure you send a trusted person to collect your order.

Kindly contact our customer support to cancel your order. You can reach us by telephone at 8005654 (UAE) or 8001180009 (KSA). 

If you need to exchange or return your click-and-collect order, you may proceed with this in the same store upon collection. Otherwise, you may visit any of our stores within the return period of your collected order to return your item and have your paid amount refunded instantly in cash.