FAQ - Account

Your existing email address is linked to all your account details. If you would like to use a different email address, then please create a new account using a different phone number and the desired new email address.

We hate to see you missing out on our offers and exclusive campaigns! But we are here to help you, so here is how:

For UAE: Send an SMS "opt Out # TBS" to "4687". 

For KSA: If you are an STC customer. To block promotional messages from a specific sender, send the sender's name ''The name of the brand in the message'' to 801001. To unblock promotional messages from a specific sender, send the sender's name to 801002. 

If you are a ZAIN customer. To stop receiving SMS ads from a particular sender, send Stop space and then the sender's name to "705000". To unblock or to start receiving SMS, send the text "Start" to "705000".

If you are a Mobily customer, send the text "stop" to "604445," and to unblock it, send the text "resume" to "604445".

We send exclusively our upcoming offers to our registered customers, and want you to be the first to know! But, we still respect your decision. Please scroll to the bottom of the email and click on unsubscribe to stop receiving our newsletters.

Easy! Please select the FORGOT PASSWORD option on the Account Login Page, where you will be prompted to enter your account email address to receive a password reset email.

If you don't receive this email, please check your junk mail. If still not received within 1 hour or you still face difficulty resetting your password after receiving this email, please reach us through the CONTACT US page below, and we'll look into this for you.