FAQ - Product Info

Yes, all our products have a shelf life of three years when unopened; once a product is opened and used its shelf life will vary. There is a symbol on each product which is a small pot with the lid slightly ajar and a number inside. This number refers to the number of months in which to use the product.

The Body Shop products are safe for use during pregnancy unless otherwise indicated on the product packaging or associated product leaflet. We use ingredients that are carefully selected for their high levels of purity and consumer safety.However if you have any concerns over the use of any The Body Shop products during your pregnancy, we recommend that you consult your medical practitioner for advice. If you require any further information try using our chat service - a quick and easy way to get the answers you need. Just click the top right hand link!

Yes, all our products have a shelf life of three years when unopened; once a product is opened and used its shelf life will vary. There is a symbol on each product which is a small pot with the lid slightly ajar and a number inside. This number refers to the number of months in which to use the product.

We have a selection of products that are vegan, please click on the Vegan Products in the above categories to find all your vegan goodies!

If you are searching for a product and you can't find it on our website, it may have been discontinued. The reason we discontinue products may be because they have been slow sellers and we can then make way for new products with improved formulations. Keep your eye out though, as sometimes products are bought back by popular demand or for special occassions! Plus, we're always launching new products and ranges, take a look in our “new in” section for our latest products.

If you are searching for a product and you can't find it on our website, it may have been discontinued. If you want to make sure the best thing would be to pop into your local store as they will be able to tell you. Or you can call one of our customer care team on 8001180009. Alternatively try using our chat service - a quick and easy way to get the answers you need. Just click the top right hand link!

It may be that the product you're searching for has been discontinued or had a product code change. It may just be out of stock for a while but still be available in our shops. Type the description of the item into the search box to make sure, or visit or call one of our stores with the details as they may have the product available in store.

Skin “bounce” is related to firmness, elasticity and ability to return to its original texture and shape. The firmness can be linked to the level of hydration in the skin as well as the underlying structure, typically collagen and elastin. Night time is a great time to provide moisture to the skin topically, and our memory shape texture allows the product to relax on the skin, post application. A surge of moisture is delivered when the mask is applied, and longer-term hydration is available from the moisture magnet hyaluronic acid, which is also included in the mask. To help maintain the levels of hydration, we have a blend of light oils including Community Fair Trade Babassu oil, which supplements the effect of skin lipids in moisture retention. The mask is also infused with innovative Edelweiss stem cell technology.

At The Body Shop™ we love using oils! They are a powerhouse of antioxidants and nutrients helping to bring your skin back to life. They provide a natural barrier of protection and help the skin to be proactive rather than reactive.

SPF (Sun Protection Factor) refers to a rating for the degree of protection a product provides against UVB rays. The higher the SPF number, the more protection from UVB! UVB (for burning) – are energy intense, short waves of ultraviolet light. The intensity of UVB rays vary by season, location and time of day and will usually burn the top layers of your skin. UVA (for ageing) – are less energy intense, long waves of ultraviolet light, meaning they can penetrate deeper into the skin, reaching the dermis. Unprotected exposure can lead to premature skin ageing. Unlike UVB Rays, UVA is present all year round, whatever the season, whatever the weather and can even go through windows!