FAQ - Ingredients

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

Popular questions

Do your products contain parabens?

Many studies have established that parabens are perfectly safe for use in cosmetics. However, some of our customers continue to express concern about their inclusion in our products. As a result, 80% of our products are paraben free so we can offer a broad choice for everyone. In addition, we are currently in the process of removing parabens from all of our products and are aiming to be paraben free over the next few years. Parabens are preservatives that are widely used in the cosmetics and household goods industries to prevent bacteria from growing in the products.

Are your products vegetarian?

Yes. All of our products are suitable for vegetarians!

Why isn’t the honey face mask vegan?

Although using honey causes no harm to bees and is 100% is vegetarian it is not strictly vegan as it is derived from an animal product

Why does The Body Shop claim to be 100% Vegetarian but not Vegan?

We use honey or beeswax in most of our non-vegan products for both their superior cosmetic properties and because they come from our Community Trade partners. Our honey is from Ethiopia and our beeswax is from Cameroon; both are organic, wild-harvested and from sustainably-managed sources, where we have long-standing relationships with our partners. In both cases, the bee communities are carefully managed to ensure they continue to thrive. A very small number of our products also use shellac, which is a secretion of the lac insect Coccus lacca, found in the forests of Assam and Thailand; and lanolin, an oil extracted from sheep’s wool. Neither of these processes harms the animals in any way.We are now moving away from using any animal-derived products, apart from our Community Trade honey and beeswax, and we have not created any new products using lanolin or ambrettolide for some years.

What is hemp?

The key ingredient in our Hemp range is hemp seed oil. It is rich in 'Essential Fatty Acids' (EFAs) providing extreme moisturisation for even the driest skin. We know that this ingredient can sometimes be mistaken for the illegal variety of hemp, but dont worry, ours is 100% legal and sourced ethically.

How come all of the expert facial masks aren't vegan?

Our Himalayan Charcoal, British Rose and Amazonian Acai masks are 100% Vegan. Our Ethiopian Honey mask contains honey and our Chinese Ginseng and Rice mask contains Beeswax, making them vegetarian, but not vegan. However, please note they are made for your face only and not edible.

Are the expert facial masks paraben free?

Yes, all of the expert facial masks are made without parabens, silicone, mineral oils and parrafins.

How are the Edelweiss stem cells extracted?

Wild plants are protected, so stem cells are taken from a cultivated plant when it is full of energy and potency. These cells are propagated under optimum conditions to provide a sustainable supply

Where does Green Tea™ come from?

Our green tea leaves are handpicked from the Mount Fuji region of Japan

What are the benefits of the Hemp range?

The key ingredient in our Hemp range is hemp seed oil. It is rich in 'Essential Fatty Acids' (EFA's) providing extreme moisturisation for even the driest skin. The range is perfect for those with dry skin, as these oils keep your body moisturised, protected, soft and supple.